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1.3
Updated by user Apr 26, 2016

On April 6th, 5 days following my original review, Younique's customer service rep sent me an email that the lipstick would be replaced with my choice of another color and that I did not need to return the faulty product. Later that day I received an order confirmation, but never received a shipping notification.

On April 12th, I received the replacement product and was disappointed to see that the outside of the tube was scratched up.

It arrived in an undamaged box and the lipstick bullet itself looked fine, but the product packaged looked as though it had been rolling around in the bottom of a purse for several months. I have no other product in my entire collection that looks as worn as this product did right out of the box. I emailed the customer service rep again to share my disappointment and received an apology and $10 in Y-Cash (incidentally, this was in the same chain of emails that indicated that I had no use for Y-Cash).

I finally decided to try the lipstick after a few days and it had similar poor consistency issues as the product I had contacted the company about in the first place, but I decided it wasn't worth the additional time I was going to spend trying to get this disaster resolved, so I have not contacted customer service again.

I have researched different methods for repurposing cosmetics with unsatisfactory consistencies and will be using these 2 lipsticks to experiment with creating my own tinted lip balms and cream blushes. If I ruin them in the process, at least I won't feel like I'm destroying a product that I have any attachment to, so I guess I can call that a win.

Original review posted by user Apr 01, 2016

Let me start by saying that I am a makeup fanatic with a current collection of 52 lipsticks and lipglosses from several companies ranging from ColourPop to Kat Von D. (This collection is rivaled only by my collections of eyeshadows consisting of 181 different products from mid/high-end companies and my 115 bottles of nail polish.) I love playing with new products, and I love giving independent beauty consultants business. But there are a few of non-negotiables regarding which companies will get my money:

- I should be able to get my hands on the product in a timely manner

- the quality needs to be comparable to the price

- the returns/exchanges policies should be customer-centered and aligned with the company's message regarding the quality of their products

I have made only 1 order with Younique and this single experience has been frustrating enough for me to go looking for other evidence of people experiencing similar issues. I am not surprised to have found this site.

First of all, timeliness is an issue with Younique. I put in my order for a 3-pack of the Moodstruck Opulence Lipstick on 3/2, did not receive a shipping notification until 3/11, and finally received my order on 3/16 (which actually seems to be much faster than many other commenters have stated on here!).

Second, I believe these are WAY overpriced. The ONLY reason I ordered a 3-pack was because of the standard $5.50 shipping fee associated with the order and I was completely unwilling to spend what would have been $19 + 8.25% tax + $5.50 shipping = $26.07...for 1 single lipstick. That is more than MAC, Urban Decay, Tarte, Make Up For Ever, Too Faced, and Kat Von D. I am pleased with 2 of the 3 lipsticks, although neither of them look anything like a single swatch I saw online, so I guess I just got lucky with those. The staying power is lacking, though, so I just cannot agree with a $19 price point. For $19, I should be getting Urban Decay or KVD quality; Younique is, at most, Revlon quality lipstick.

Lastly, the 3rd lipstick turned out to be a dud, so I decided that for $19 it was worth it to look into an exchange - it is chalky, flaky, drying, and immediately seeps into every little crease and crevice of my lips while simultaneously rubbing off of other areas. I have tried it 3 times various ways - with a primer, without, and with chapstick. Nothing works. So I submitted a customer service request and was annoyed to read the following line in my email response: "The customer is responsible for any costs associated with shipping the product back." I not only had to pay shipping for $50 worth of product ($50, by the way, would get me free shipping from Sephora, Ulta, Urban Decay, Tarte, and Too Faced), but I now have to pay to return a product that didn't work for me?! When I explained via email that a customer service policy like this was a reason why I would choose not to do business with a company and that this would be my one and only experience dealing with Younique, I was offered to be reimbursed for the return shipping charges in Y-Cash, their version of "in store credit" I guess. What good is Y-Cash going to do me if I JUST told you I have no intention of doing any future business with your company? And if they believed their products were as fantastic as they claim they are, then a return/exchange should be so rare that it is no problem for the company to cover the cost in order to keep the customer happy. At this time, I am waiting on further instructions for how to exchange the product for another lipstick, although I am at the point where I am willing to send all 3 back for my 80% refund (yes, only 80% since it has been 16 days since I received the product and have used all 3 a combined total of 5 times) and just consider the lost shipping fees and 20% product price the cost of this learning experience.

So overall, Younique has failed in all 3 non-negotiable categories and I will no longer include them in the list of companies that I purchase from or promote in any way. The ONLY upside to this entire experience is that the sales rep that I purchased from is an absolute sweetheart and is willing to bend over backwards to help me fix this. However, it isn't her issue to fix - this is a corporate policy issue and it shouldn't fall on the sales reps to lose commission and pay back customers out of their own pockets for problems that happen outside of their control at the corporate level. This is bad business practices on the part of the company, period.

Reason of review: Pricing issue.

Younique Pros: Sales representative.

Younique Cons: Return and exchange policy, Customer service representative, Cost.

Location: Dallas, Texas

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Guest

After reading these comments I will not be using younique. Thank u

Jaishaun Kpr
reply icon Replying to comment of Guest-1150298

You're welcome! I'm glad that I saved you from this frustration!

Guest
reply icon Replying to comment of Jaishaun Kpr

agreed.. Thank you, I found your review to be the best I've read..

believe me I've been researching this product for hours.

I HAD a rep coming to my house tomorrow and you just saved me money and my time.. again thank you

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