I purchased the Moonstruck eyebrow pencil and gel. I used the 2 products less than 10 times and the pencil is either empty or broke off inside and won't turn down.
I contacted the person I bought from and she contacted her friend who is the Rep. The Rep advised me they wouldn't refund me because it was pass the two weeks, when in fact it was exactly 2 weeks to the day that I first made contact. I then emailed the Customer Support directly and was offered a $10 credit...are you kidding me. Then I was told that I would get more out of the product if I stored it at room temp with the lid on...are you kidding me.
I was then offered an exchange, because I didn't contact the company within 2 weeks to receive a refund...no but I did contact the person I bought from within 2 weeks. However in order to receive an exchange the product must be at least 70% full...are you kidding me. The reason why I'm complaining is because for the price I paid it only last less than 10 uses.
Told the company to forget it. First and Last shopping experience with Younique.
Product or Service Mentioned: Younique Moodstruck Eyebrow Pencil.
Reason of review: Bad quality.