Not resolved

I placed a large order for Younique products. One of the products I ordered was a lip pencil.

The lip pencil is defective in that it will not advance. I first contacted the "demonstrator" who told me to contact Customer Care. I waited on hold on 2 separate occasions for over 1 hour and my call was never answered. I sent 2 emails and finally received a response to 1 of my messages where the writer apologized that she was unable to replace the defective product until I send a picture of the bar code and of the product.

I sent the requested photos and have not heard back from them.

I am far beyond a pissed consumer. I will not go away.

Product or Service Mentioned: Younique Lip Pencil.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Mar 13.
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Yeah. The pencil doesn’t twist. You need to sharpen it.


You need to sharpen it. Not twist it. It doesn't work that way.


I have noticed they are very unresponsive by phone, chat and email. I get the feeling they wan their customers to give up on their complaint.

After more effort than I care to go into, I contacted my credit card company to request a full refund.

The color I thought I was ordering was poorly misrepresented on-line. Also while I like Matt finishes, their lip splash was incredibly drying.

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