I spent over 30 minutes with customer service to resolve a service defect with the 3D lashes. My gel bottle was completely empty upon arrival.
( not sure if it evaporated or what) They have sense reformulated the product they said to provide a better gel however to receive that I would need to pay taxes and shipping. Otherwise I would be sent the same item of which they can't assure me won't be another empty bottle. I fully expect to see one of those letters where a year from now a lawsuit is offering me monies as part of a law suit. Customer experience to exchange the product is painful.
The rep told me to send photos and to do whatever I needed to do to prove gel was not in the bottle getting a flashlight if I needed he said. Then they would send instructions on how to find the lot number. Then I need to go online to create an account.
You really need to jump through hoops to get an exchange of the product of which if you don't give them more money will likely be the same defective product. Refunds are not an option unless you know the name of your consultant which I did not.
Product or Service Mentioned: Younique Moodstruck 3d Fiber Lashes Plus Mascara.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.