Resolved
Edell Wjy

Resolved: WORST CUSTOMER SERVICE

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Updated by user Mar 24, 2017

A representative from Younique emailed me this morning. Finally my order was shipped!

Original review Mar 23, 2017
I am going thru the same problem with my order! It had now been 25 days since I placed my order, 10 days since the shipping label was created. After FINALLY getting customer service they told me that UPS is not required to update tracking information (Complete BS) and I can be assured that it is on the way. I just need to wait an additional 18 DAYS!!!! So I wanted to cancel. They told me when I receive the product I can send back. Of course I should not expect to see my refund until they have the product back....THAT I STILL HAVE NOT RECEIVED!!!!!!! Also, if I want to cancel It will affect the hostess who I purchased from, even though Its Younique that is responsible.
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Loss:
$168
Cons:
  • Waiting weeks for delivery and being told a ridiculous lie
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Makenze Bnu

Younique - Moodstruck 3d Fiber Lashes Mascara Review

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I used to love this company and their product, however, the mascara is no longer the high-quality it was before, and the eyeliners and lip stains do not live up to the hype. Since they changed the formulas, these products have taken a nosedive in quality and customer service does not respond in any way.

They will not exchange or refund despite promising that your satisfaction is guaranteed. CS looks for reasons to challenge you and no longer seems honest or operating with integrity. It is disappointing. As a customer for more than 5 years, I expected better from them but I now have several hundred dollars worth of product that are worthless.

If I spend this type of money I expect the quality to be there as well comma which was the case in the beginning but over the past two years things have definitely gone from bad to worse and I no longer can recommended nor will I use it. And I'm especially pissed off that the company will not refund my money or take back the products that don't live up to the standards we have come to expect and exchange them for the eye pigments for instance that work well.

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Reason of review:
Bad quality
Anonymous

Horrible

The fibers on my eyelashes kept falling off, causing painful, irritation redness and swelling.
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Reason of review:
Bad quality
Anonymous
map-marker Cincinnati, Ohio

Younique changed!!

I became a presenter to get the kit based on the original mascara was great! The Touch liquid foundation was also.

When they changed the formula of the mascara, I had some customers who fell in love with the old formula. The new formula is awful! When the foundations went viral due to the videos, they went out of stock. When they finally came back, the foundation was different!

It did NOT cover like the original, was thinner and took more to cover. The nice fragrance was gone too. I ordered the sunless tanner and it streaked terribly, inconveniently while I was on vacation! I have used sunless tanners for years!

The liquid eyeliner is a joke and washes right off with running water! Not need to even wipe it off!

I could not continue to represent this especially with the prices they charge! There are some great products that Younique has, but when will they change?

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4 comments
Guest

I agree with you in regards to the mascara, I loved the old formula and do not care for the new formula. I also agree about the liquid foundation, it is not lasting as long as it did before it went out of stock.

Kearah Tne

Hi, I'm sorry you are not having any luck with the products, especially as a presenter I would have hoped your upline would have helped you with these issues. With the touch foundation you really have to shake the bottle before use.

I think the problem is due to them running out of foundation they over stocked so the product is sitting for longer than before. Be sure to empty the dropper and shake before use. Also try using the new liquid foundation brush because this allows for a more even coverage (while still only using a few small drops of the product). The sunless tanner is extremely pigmented and it's important to remember that it is build-able meaning you should only use small amounts in a small area to prevent streaking.

Most other sunless tanners are easier to spread, but with Younique's you really need to be careful that you are blending while applying or it can streak. Also, you will need to ensure that your skin is fully moisturized. The liquid liner can be difficult to work with. Always store upside down and allow it to dry fully.

You may want to also try an eye primer to help it "stick". I can help you more with your specific issues if you want to find me on facebook or message me through https://www.youniqueproducts.com/Mixitmakeup/presenter/contactme

Guest

How long were you a presenter? Did they just recently change?

Guest
reply icon Replying to comment of Guest-1233468

I was a presenter about a year. The mascara changed with the new formula. The foundations changed after they were out of stock for 4 months!!!

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Anonymous

Younique - Moodstruck 3d Fiber Lashes Plus Mascara Review

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So annoyed. I tried their brand new formulation of the 3D mascara (I really liked the original but hated the second reformularion.) Well this new stuff is better, but still not as good as the original. Anyway, this new mascara irritated my eyes. My eyes aren't particularly sensitive, but something in this new formula isn't agreeing with them. I contact customer support to make a return. This is literally 2 days after I received the product. And right on their "Love It Guarantee" it states - "Within 14 days of delivery, NO questions asked." Here's what I get back from customer support: Thank you for contacting Younique Support. I am sorry to hear this reformulated 3D Fiber Lashes+ did not meet your expectations. I would be happy to look into your case further. Please respond with the following missing information: 1. Did you experience a negative reaction to one of our products? 2. To which product do you attribute your reaction? 3. What symptoms did you experience? Did they occur on first use? 4. Have you consulted with a medical professional? WHAT HAPPENED TO NO QUESTIONS ASKED? Seriously! I just want to return this stuff!!
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Reason of review:
Bad quality
3 comments
Guest

I would remind them of their no questions asked policy !

Guest

They are asking those questions of everyone to see what issues people are having. If you don't tell them, how are they supposed to know?

Guest

I also agree with this. I loved the original formula and felt there wasn't anything wrong with it.

I have used that product for almost 2 years.

THEN Younique changed the formula and it just isn't the same, dried up in the container after 1 week of daily use, and my lashes were not as voluminous. I called customer service and they "took note of my concerns".

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Arilyn Azp

Younique - Foundation Review

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The mascara is terrible, it dried up after using it four times. The liquid foundation does not give the coverage they show in the videos, maybe they are using a lot of the product for that coverage?

I've been wearing makeup for years and I know how to apply it well. I don't use drugstore makeup, not that there is anything wrong with it, but it isn't for me. I get better coverage from my Urban Decay or Estee Lauder foundations than I do from Younique. I have many people on my friends list who sell this stuff.

The reason they sell out of products is because the presenters purchase the products. They basically board the product in hopes of a promotion.

The presenters were probably successful when the company first started, but many people have figured out the makeup is garbage now. Don't waste your money on this makeup.

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Reason of review:
Bad quality
4 comments
Guest

I totally agree, what kills me are these people who school this garbage, they try and tell you that you did this and that wrong, but yet the make up I had prior I didn't have to do all this BS before applying.

So to you rocket scientists who try and tell me this stuff is amazing, but i have to make sure all the stars are aligned for it to work properly.....but yet my normal make-up i just apply and go.....which one is better?

We are the fools buying into this cult mentality of this pyramid scheme, anytime I see it on social media, i just block whoever and whatever source its coming from..........you are all beyond annoying.

Guest
reply icon Replying to comment of Guest-1278209

I hate to tell you but if you do it correctly it actually saves you time it saves you money and instead of you being on here and ragging about it, you could have learned to use it properly in like a minute. It is so easy a monkey could do it and you would look flawless. I feel really sorry for people like you that have nothing better to do in your life than to sit here and complain about something that could make you look better and feel better and actually it's better for your skin, and your body because you have so many less chemicals going into your bloodstream and through your organs.

Guest
reply icon Replying to comment of Guest-1281601

Another one brainwashed by the younique cult and girl power memes. It does absolutely nothing you say, its not better for my body, but you keep thinking that and trying to convince people your pyramid scheme makeup does not work because all you brainwashed reps tell us we are putting on wrong.

Your only comeback....I guess everyone except you younique people are the only ones who can apply make up the "right" way. Its absolutely embarrassing, cats out of the bag...its ***, and your "its your fault excuse" doesn't fly anymore.

Guest
reply icon Replying to comment of Guest-1281601

Really sorry to tell you but the products are not good for your skin and cause the skin to become irritated and distressed. People are just being honest and wondering how these products are being sold as they are a craze that has tempted the mummies are home out there into thinking they will make a.

Ice sum of income from it, but to have longevity and respect it has to be what it says it is, and if you were honest you would agree it isn't.

The truth is the strongest and you might get initial sales but I doubt much if any repeat business when people complain on the mascara fibers drying up aver a couple of applications and told to put some of your Rose water into the bottle after just buying the produce and others saying the fibres fall into and irritate the eyes and re foundation touch minerals irritates the natural PH balance in the skin. Our skin is the largest organ in our body and what we put on our face gets absorbed into our body, such products in my opinion are not fit for purpose and sooner or later there will be a law suit against this company!

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Anonymous

Overpriced crapola

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I bought the precision eyebrow pencil and brow gel cost $19 each plus shipping for a whopping total of $49 the brow gel is tiny and clumps on my brows pretty worthless crapola. The pencil is nothing special either. I would have been better off buying cheaper stuff at Walmart. I have no plan to every buy Younique again. Horrible products and way overpriced.
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Reason of review:
Bad quality
Anonymous

Product sucks & order wasn't complete for over a month with kiddos package!

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Very dissatisfied even after having email contact with your so called tech support!
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Reason of review:
Order processing issue
Anonymous

Missed the three hour deadline to cancel order

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I was trying to place an order to help my friend out and, I thought the eyeshadow was to pricey. Well, I was tag teamed and, messaged all night until I placed an order on two $50 eye shadows and, when I realized I did not have that much money in my account and, $113 on two eyeshadows was ridiculous I tried to cancel the order but, can not because my three hours ended!
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Reason of review:
Pricing issue
Anonymous

Younique - Touch Mineral Foundation Review

NOT HAPPY WITH YOUR FALSE ADVERTISING!! Can anyone please explain to me why in the world the foundation doesn't cover anything and leaves *** streaks all over your face ? I have spent $70 on your products including the brushes, I've tried multiple different primers and a finishing powder and still no amazing coverage like advertised. I will never buy any of your money hungry false advertising *** products again. What a waste of time and money. All the way from Australia.
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Reason of review:
Bad quality
2 comments
Guest

oh dear - there is a money back guarantee you should look into. I'm sorry you had issues, i agree not everything is for everyone and not every rep is reputable - have you tried youtube for some tips.

I didn't have problems with the coverage, i have a brush from Sephora that i put 6 drops on and then dab different parts of my face then use circular motion to rub it in, i do find it comes off if i blow my nose of rub my face with anything too.

Guest

And I bet your rep told you it was YOUR fault!!! Such a *** company!

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Anonymous

Younique Liquid lipstick

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I signed up for a presenters kit, I loved all the make up I got for only 99 bucks. Im not sure why people hate younique so much?

They talk really bad about it, Ive tried it and from experience I loved their make up. This is how I see it you wont know if you like something until you try it. With every makeup brand will be a group of people who love the makeup and people who hate it. The only reason I became a presenter wasnt to sell makeup lol its because with every order you get money back, meaning I can buy from myself.

Their liquid lipstick stays on over night, also it stays on while eating. They have the best liquid lipstick I have EVER tried. But remember, don't take someones word for something. If I was to say "OH MY GOD THEIR MINERAL TOUCH FOUNDATION COVERED MY BURN SCARS!!!!" Dont be an *** and go and buy it just because I stated that.

Buy it because you wanna test it out, and remember every makeup brand works differently on each and every person. I cant use mary kay because it made my skin break out, yet i know tons of girls who use and love it. But I havent ever tried their foundation. Im very picky about the foundation I use due to the fact any type can easily make me break out.

Also, their eyeshadow palettes are extremely pigmented. There are other products to try out besides their foundation. Don't just try one product and then say the whole brand sucks. However the only things I did see that I wasnt to fond of were their lipstick bonbons.

Theyre cute but the coverage isnt very good.

Look up their lipstick swatches, even the shadow palette ones. Theyre amazing and are worth the money.

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Pros:
  • Makeup
Reason of review:
Good quality
1 comment
Tania Hcs

I read 80% of younique sales is presenters not return customers. Hmm wonder why? Their makeup is drugstore quality at high end prices and theor customer service is a joke

Anonymous

Brush

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I brush one month ago it fell apart
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Reason of review:
Damaged or defective
Anonymous

Younique Liquid Mineral Foundation Review

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My face broke out terribly!
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Reason of review:
Bad quality
1 comment
Kaizley Lzo

Its no wonder.. the first ingredient in Youniques foundation is dimethicone!

Thats is horrible for your skin. Alot of makeup still has this in it but not as a main ingredient.

I don't know how they stay in business with inflated prices and inferior makeup. Youniques so called naturally based make up has horrible ingredients.

Anonymous

Younique - Customer Care Review

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I ordered couldn't get any help matching my color. Had to pick out one by myself. It was to dark tried to exchange it for lighter color. They act like they will help you but that's not true. I just feel sick to my stomach for. Wing dumb enough to spend 99 dollars plus outrageous shipping fees for this ***. I put it on once now I got an zit I wish I had never bought this trying to see it now at a lower price to get some money back.
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Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

Youniques makeup is horrible. Its truly a very scammy company.

part of the younique scam such as their "nature based products" which is hilarious considering the liquid foundation uses dimethicone as the number one ingredient or petroleum jelly as the number one ingredient in their concealer.

"Cruelty free"? No.

Youniques so called charity is just another merchandising scheme it does not meet the standards of the BBB or National Charity Reports.Younique will do and say anything to get you to buy and yes 5.50 IS outrageous when you have already paid that to have it shipped to you and then having to pay it again because Younique makeup is ***

Guest

Ummmm shipping is $5.50

Really, that's outrageous ? I feel sorry for you.

Guest

Hi... did your representative help you at all?

She/he should have helped color match you before ordering. Do you still need help in exchanging or returning your product? I might be able to help.

I'm very sorry that happened.

Jodie W.

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Anonymous

Younique Refreshed Pure And Natural Rose Water Serum Review

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I ordered the rose water, and I broke out from it. Then I was told I HAD to send it back myself, which cost me over $10 to send it to Canada!
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Reason of review:
Damaged or defective
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